Cancellation and refund policy

Once a promotion is booked and paid for, no refund is given. This includes:

• cancellation or change of mind by the brand, at any stage;
• delays caused by the brand, including late material, approvals or payments;
• the brand not responding within 30 days of a request, in which case the affected deliverables are treated as cancelled by the brand;
• dissatisfaction with the views, engagement, clicks, sales or other results of a promotion;
• a promotion being refused, paused or removed because the brand's product, server, claims or materials break platform rules or the law.

If the Creator fails to deliver a booked deliverable for reasons within the Creator's control, the brand is entitled to a refund of the fee actually paid for that undelivered deliverable. This is the brand's sole remedy for non-delivery. Deliverables that were delivered are not refunded.

Delays or non-delivery caused by events beyond the Creator's reasonable control (such as illness, power or internet failures, platform outages or account restrictions) are not non-delivery: the affected deliverables are rescheduled instead, and no refund is due.

Email mitsuislive1905@gmail.com from the address you booked with, including your booking ID and the deliverable concerned. We will reply within 7 days.

Approved refunds are made by Paresh Kotharkar, on behalf of Mitsuha Gaming, to the original payment method through Razorpay. Razorpay usually credits refunds within 5 to 7 working days; your bank may take longer. Refunds are made in INR, and any bank or currency-conversion charges on your side are not refunded.

You can cancel a booking at any time by email, but cancelling does not entitle you to a refund, and amounts already due remain payable. A booking whose upfront payment was never completed is not confirmed and can simply be left unpaid. Requests to move a date are handled case by case and are not guaranteed.

Please contact us before raising a dispute with your bank or card provider. A chargeback for a promotion that was delivered, or that is excluded from refunds under this policy, breaches the Agreement, and we will contest it with our records of the booking, agreement and delivery.

This policy is governed by the laws of India. Any dispute is resolved as set out in our Terms of service and the Agreement: by good-faith discussion first, then by arbitration seated in Chandigarh, India, under the Arbitration and Conciliation Act, 1996.